Popular FAQs

KOA EDI is a wholesale distributor in USA. We sell products only to installers and dealers. We are closed to public.

Usually account activation takes 2 to 3 business days. Upon account approval you will be notified by email.

You can be confident when you place an order. KOA EDI uses state-of-the-art identity and personal information protection software to ensure that our transaction process is extremely safe and your information secure.

We accept all major debit and credit cards.

Yes you can. Items shipped from KOA EDI can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. See Terms

Yes Fully. Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. See Terms

After successful login navigate to My Account. On the left side click on Orders

In order to Live View using Safari on MAC OS, the Hikvision web plug-in for MAC OS needs to be downloaded and installed. Note: Please close all web browsers before installing the web plug-in. Click here to download the MAC web plug-in for IP Cameras.

When viewing the device using Internet Explorer (IE) 10 or 11 (32-bit), sometimes the content may not display properly. This may be caused by a browser incompatibility. To resolve the incompatibility issue, the IP address of the Hikvision device needs to be added to the compatibility view list.

By default, the following ports needs to be forwarded for remote access.

HTTP port: 80 Used to connect via the web browser

Server port: 8000 Used to connect via iVMS-4200 software and iVMS-4500 Mobile App

RTSP port: 10554 Used for the video streaming

HTTPS port: 443 Used to connect via the web browser using SSL encryption

Note: If the RTSP (Real Time Streaming Protocol) port is defaulted to 554 (on older model/firmware) it is recommended to change this port to 10554 or 1024 when experiencing connection issues over 3G/4G connection.

Download the SADP tool from here. The SADP tool will search any Hikvision products on the network and displays the information of the devices. This software can also be used to quickly configure the network information of the devices such as assigning a static IP address.

Note that the computer running the SADP software must be on the same network (physical subnet) as the Hikvision device.

You can find all your IP devices by using the SADP (Search Active Device Protocol) software. Download the SADP tool from here. The SADP tool will search any Hikvision products on the network and displays the information of the devices. This software can also be used to quickly configure the network information of the devices such as assigning a static IP address.

Note that the computer running the SADP software must be on the same network (physical subnet) as the Hikvision device. .

A: Log into the IP camera using the web browser,

Select CONFIGURATION Select BASIC CONFIGURATION and then select SYSTEM (on left side).

Select TIME SETTINGS tab and input the correct date and time Click the SAVE button to apply the settings

IP camera with firmware

v5.2 or prior: 192.0.0.64

v5.3 or later: 192.168.1.64

The Preferred DNS Server should not be blank and a public DNS server assigned. A public DNS server to input is Googles free DNS Server 75.75.75.75 or 4.2.2.2.

You may need to update the WinPcap utility

Close the SADP software.
Click Here to download and install the latest WinPcap.
Then run the SADP software again.

Also, make sure the computer is connected to the same subnet as the Hikvision devices.

The Preferred DNS Server should not be blank and a public DNS server assigned. A public DNS server to input is Googles free DNS Server 75.75.75.75 or 4.2.2.2.

You may need to update the WinPcap utility.

Close the SADP software.
Click Here to download and install the latest WinPcap.
Then run the SADP software again.

Also, make sure the computer is connected to the same subnet as the Hikvision devices.

This is caused by Internet Explorer compatibility issues. If you are using IE 10 or 11, the page needs to be displayed using Compatibility view.

Log into the device using the web browser,

Click on Configuration and then Local configuration / Local (dependent of the version of the web plug-in).

On the right panel, you should see the default paths for the saved files.

Serial digital interface (SDI) is a family of digital video interfaces first standardized by SMPTE (The Society of Motion Picture and Television Engineers) in 1989. For example, ITU-R BT.656 and SMPTE 259M define digital video interfaces used for broadcast-grade video. A related standard, known as high-definition serial digital interface (HD-SDI), is standardized in SMPTE 292M; this provides a nominal data rate of 1.485 Gbit/s. Additional SDI standards have been introduced to support increasing video resolutions (HD, UHD and beyond), frame rates, stereoscopic (3D) video, and color depth. Dual link HD-SDI consists of a pair of SMPTE 292M links, standardized by SMPTE 372M in 1998;[2] this provides a nominal 2.970 Gbit/s interface used in applications (such as digital cinema or HDTV 1080P) that require greater fidelity and resolution than standard HDTV can provide. 3G-SDI (standardized in SMPTE 424M) consists of a single 2.970 Gbit/s serial link that allows replacing dual link HD-SDI. 6G-SDI and 12G-SDI standards were published on March 19, 2015. These standards are used for transmission of uncompressed, unencrypted digital video signals (optionally including embedded audio and time code) within television facilities; they can also be used for packetized data. Coaxial variants of the specification range in length but are typically less than 300 meters (980 ft). Fiber optic variants of the specification such as 297M allow for long-distance transmission limited only by maximum fiber length or repeaters. SDI and HD-SDI are usually available only in professional video equipment because various licensing agreements restrict the use of unencrypted digital interfaces, such as SDI, prohibiting their use in consumer equipment. Several professional video and HD-video capable DSLR cameras and all uncompressed video capable consumer cameras use the HDMI interface, often called clean HDMI. There are various mod kits for existing DVD players and other devices, which allow a user to add a serial digital interface to these devices.
Source Wiki

DVR/NVR with firmware

v3.0.x or prior: 192.0.0.64

v3.1.x or later: 192.168.1.64

This option is only available for the 90xx-ST, 96xxNI-ST/RT and 7716NI-SP/16 series with firmware v3.0.2+. Log into the DVR/NVR locally,

Go to MENU, select SYSTEM CONFIGURATION and then select GENERAL (on left side).

Under MORE SETTINGS tab, make sure the option "Enable VGA/HDMI Synchronous Output" is unchecked.

Log into the DVR/NVR locally,

Go to MENU, select SYSTEM CONFIGURATION and then select EXCEPTION.

Go through the list of exception type. Select each exception type and un-check AUDIBLE WARNING if it is checked for that exception.

If the unit stops beeping, then the current exception selected is the cause of the beeping.

Log into the DVR/NVR locally,

Go the MENU, select CAMERA SETUP and then OSD.

Select the camera to modify the OSD configuration using the camera drop down menu.

Enter the desired camera name in the "Camera name" field.
Click the APPLY button when done.

In order to Live View using Safari on MAC OS, the Hikvision web plug-in for MAC OS needs to be downloaded and installed. Note: Please close all web browsers before installing the web plug-in. Click here to download the MAC web plug-in for DVR/NVR

The Preferred DNS Server should not be blank and a public DNS server assigned. A public DNS server to input is Googles free DNS Server 75.75.75.75 or 4.2.2.2.

You may need to update the WinPcap utility.

Close the SADP software.
Click here to download and install the latest WinPcap.

Run the SADP software again.

Note: make sure the computer is connected to the same subnet as the Hikvision devices.

This is caused by Internet Explorer compatibility issues. If you are using IE 10 or 11, the page needs to be displayed using Compatibility view.

When viewing the device using Internet Explorer (IE) 10 or 11 (32-bit), sometimes the content may not display properly. This may be caused by a browser incompatibility. To resolve the incompatibility issue, the IP address of the Hikvision device needs to be added to the compatibility view list.

DVR/NVR with firmware

v3.0.x or prior: 192.0.0.64

v3.1.x or later: 192.168.1.64

This option is only available for the 90xx-ST, 96xxNI-ST/RT and 7716NI-SP/16 series with firmware v3.0.2+. Log into the DVR/NVR locally,

Go to MENU, select SYSTEM CONFIGURATION and then select GENERAL (on left side).

Under MORE SETTINGS tab, make sure the option "Enable VGA/HDMI Synchronous Output" is unchecked.

Log into the DVR/NVR locally,

Go to MENU, select SYSTEM CONFIGURATION and then select EXCEPTION.

Go through the list of exception type. Select each exception type and un-check AUDIBLE WARNING if it is checked for that exception.

If the unit stops beeping, then the current exception selected is the cause of the beeping.

Log into the DVR/NVR locally,

Go the MENU, select CAMERA SETUP and then OSD.

Select the camera to modify the OSD configuration using the camera drop down menu.

Enter the desired camera name in the "Camera name" field.
Click the APPLY button when done.

In order to Live View using Safari on MAC OS, the Hikvision web plug-in for MAC OS needs to be downloaded and installed. Note: Please close all web browsers before installing the web plug-in. Click here to download the MAC web plug-in for DVR/NVR

The Preferred DNS Server should not be blank and a public DNS server assigned. A public DNS server to input is Googles free DNS Server 75.75.75.75 or 4.2.2.2.

You may need to update the WinPcap utility.

Close the SADP software.
Click here to download and install the latest WinPcap.

Run the SADP software again.

Note: make sure the computer is connected to the same subnet as the Hikvision devices.

This is caused by Internet Explorer compatibility issues. If you are using IE 10 or 11, the page needs to be displayed using Compatibility view.

Click here to download the iVMS-4200 client software for MAC OS.

For detailed information, please view the relevant technical bulletin: iVMS-4200 MAC Installation

To import the camera names in the iVMS-4200,

Go to CONTROL PANEL, select DEVICE MANAGEMENT and then select the GROUP tab.

Click on the IMPORT button.

On the right panel under the Group section, click on the to expand the group and show the camera list.

Right click on the camera to import the camera name and select the UPDATE CAMERA NAME option.

To batch update the camera name in the group, right click on the group and select UPDATE CAMERA NAME.

In the iVMS-4200 Client software

Go to CONTROL PANEL

Select SYSTEM CONFIGURATION and then GENERAL (on the left side).

Make sure the "Enable Auto-login" is checked.

For more information, please refer to Section 14.2.1 General Settings of the iVMS-4200 User Manual.

In the iVMS-4200 Client software

Go to CONTROL PANEL

Select SYSTEM CONFIGURATION and then GENERAL (on the left side).

Check the checkbox for “Resume Live View Status” to enable auto resume.

For more information, please refer to Section 14.2.1 General Settings of the iVMS-4200 User Manual.

Log into the DVR/NVR locally,

Go to CONTROL PANEL

Select SYSTEM CONFIGURATION and then FILE.

There you will see the listed default saving paths.

Currently, the iVMS-4500 Mobile Client Application isavailable for iPhone and Android phones. You can download the iVMS-4500 mobile app from the Appstore (for iPhone) and Play store (for Android).

You may need to update the WinPcap utility.

Close the SADP software.
Click here to download and install the latest WinPcap.
Then run the SADP software again.

Note: make sure the computer is connected to the same subnet as the Hikvision devices.